Client support and assistance

Għada Security Ltd is responsible for providing first level support services to the end user.
For issues regarding configuration, personalization or utilization of marketed products, Clients can contact Għada Security Ltd directly by telephone or via e-mail.

Post-sales support will accompany the client should any problems arise. To facilitate support operations and products consultancy, the Client is invited to provide the following information upon contacting our technicians:

  • Product name and release version
  • Hardware Platform and operating system
  • Operation being performed at the moment the problem arose
  • Specific error message

Assistance and support for problems troubleshooting

Our staff will assist the Client until the problem has been completely solved. Should the resolution of the issue require the intervention of the producer, we will deal with the request for Second Level Support from the producer for any workaround or corrective modifications to the distributed products that may be required. .

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